Refund policy

RAXENBYSORTED Exchange Policy

We get it — sometimes things don’t work out. That’s why we offer a 15-day exchange policy to make sure you get exactly what you want.

🔁 15-Day Exchanges

You have 15 days from the day you receive your order to request an exchange.

✅ Exchange Requirements

To be eligible, your item must be:

  • In the same condition you received it (unworn, unused, with tags)

  • In its original packaging

  • With proof of purchase (like your order confirmation)

💬 How to Request an Exchange

Email us at raxenbysorted@gmail.com with your order details.
We’ll guide you through the next steps and send you a return shipping label if your exchange is accepted.

Important: Please don’t send anything back without contacting us first.

Exchange Address: [Insert Exchange Address Here]

🚫 What Can’t Be Exchanged

  • Sale items or gift cards

  • Perishable goods (like food or flowers)

  • Personal care or custom items

  • Hazardous or flammable materials

If you're unsure whether your item qualifies, just ask!

⚡ Quick Tip

The fastest way to get what you need? Send your item back once approved, and place a new order for the item you want.

💬 Questions?

We’re here to help!
Reach out anytime at raxenbysorted@gmail.com.